On June 23rd, we will be implementing a couple of changes to our billing processes. As a valued customer, we wanted to give you plenty of advance notice.
The first change? All customer accounts will now be billed 5 days prior to their monthly service period’s start date. This is simply a scheduling change, and has absolutely no impact on your monthly service period length or monthly bill amount (remember, you can view your current bill at any time by logging in to My Account).
The second change only impacts prepay customers: We will now auto-renew prepay accounts. This has long been requested by our prepay customers, so we’re very excited about it! Once this change goes into effect, when your prepay balance runs out, the credit card or PayPal account on file will automatically be charged and the account will be renewed with applied discounts for the same length of time as the original prepay period. This prepayment renewal will also be billed 5 days prior to the auto-payment date. As a reminder, prepay funds may last a shorter or longer time than the period purchased if your number of contacts, price plan amount, or package changes—and your next prepayment amount will also be adjusted accordingly. Customers will also continue to be automatically renewed for their prepayment until their account is cancelled. Accounts may be cancelled by calling our support center.
Both of the changes (explained above) go into effect on June 23, 2016 and will begin with your June or July service period. If you have any questions, please visit our FAQs (stand-alone product, integrated product) or contact us.
You will not see a change in your price as a result of these billing process changes..
On July 5, 2016, Constant Contact will be implementing some changes to our product, and we wanted to be sure to give you plenty of advance notice.
First, your account will be migrated to our integrated product experience. Because of this migration, only emails created after March 2013 will automatically show up in the integrated product experience. If you need to keep any emails sent before March 2013, simply copy and save them as a new draft or download it and save it as a PDF.
Second, you will have access to our third-generation editor, which allows you to create mobile-responsive emails that look great on desktops and mobile devices alike. If you need to switch between our second and third-generation editors, click the “View New Templates” link within the second-generation template picker, and the “View Legacy Templates” link within the third-generation template picker. Learn more about our third-generation editor.
We are also changing our pricing structure for those customers who have between 501-10,000 contacts in their account. As a result, after July 5, 2016 your monthly price will change to $40.
We know that for a small business, every dollar counts, so please know that we will continue to work hard to bring you the marketing tools and award-winning support and education to get the results you need. If you have additional questions about this migration, please view this FAQ guide.
As always, thanks for being a Constant Contact customer.