MAP Local Guides - What is Reputation Manager?
What is Reputation Manager?
Reputation Manager is the part of MAP Local dedicated to managing your online reputation.
In the past, it’s been difficult for online marketers to influence online reviews. After all, marketers don’t typically have face-to-face interactions with customers, and rarely dictate processes around customer interactions — this is why Reputation Manager was built. The platform sends intelligent review invites to customers, providing the business with the best possible chance of receiving new online reviews that fit in the top review sites’ guidelines.
It also gives detailed reporting and customer feedback for internal reporting, which helps you to develop your business over time.
There are three parts to Reputation Manager:
Monitor Reviews
Keep track of your reviews across the review sites that matter to you in one easy-to-understand report.
Get Reviews
Create email or SMS campaigns to contact your customers and invite them to give feedback on your service, then direct them to your chosen sites to submit reviews. (Every email and landing page can be customized with the logo, colors, and text to match any brand.)
Showcase Reviews
Beautifully display your customers' reviews from across the web on your own pages to deliver powerful social proof and increase conversion rates. Choose one of our widget styles, select the reviews you want to publish, and use the customization options to match your business's brand and style.
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